APPLE RETURN POLICY HOW TO
APPLE RETURN POLICY FULL
APPLE RETURN POLICY SOFTWARE
APPLE RETURN POLICY CODE
APPLE RETURN POLICY FREE

What do I do if I purchased an iPhone and an Apple Watch from O2, both are within the 14-day return period, and I’ve changed my mind?

APPLE RETURN POLICY FULL

If your device is locked when you return it we’ll have to charge you the full cost of your replacement and/or not process a refund. You can do this on your phone or from a computer.Īpple has all the information you need. How do I turn Apple’s ‘Find My iPhone’ off? For extra safety, we suggest upgrading the pre-paid postage to Special Delivery with insurance (around £7).

Then attach the label to your packaged device.

APPLE RETURN POLICY FREE

Postal returns – look for your free returns label included in your packaging (or we can send you a new one).

Return in the original packaging, where possible.

Include all accessories, other bundled items or free gifts.

APPLE RETURN POLICY SOFTWARE

Remove any security software or other protections that would prevent us from using it.

If it can’t solve your problem, the troubleshooter will tell you what to do next. If you’re struggling with your device, try our online troubleshooter. Once we’ve received and checked the device, we’ll issue your refund or send your chosen replacement. Or, if you’ve chosen to use one of our labelled jiffy bags, just drop off the parcel.

APPLE RETURN POLICY CODE

Just show the QR code to have your tracked label printed for you. Remember to return everything that came with your device, including its original packaging.ĭrop off the package at your local Post Office. Pack up your device securely and make sure the label is clearly visible. Or, we can send a labelled jiffy bag for you to use. We can either send you a trackable label, which comes with a QR code so you won’t need to print it out yourself – this is the quicker option. You can choose between two options to send your device to us. If you purchased online or over the phone:Ĭontact us and let us know that you’d like to return or exchange your device or accessory. If you bought your device or accessory in an O2 store:

If you bought an iPhone and Apple Watch together, and need to return your iPhone for any reason, you’ll need to return the Apple Watch too.īefore you send your device back to us, it’s important that you’ve followed all applicable steps in the ‘Before you return your device’ section above.

APPLE RETURN POLICY HOW TO

See this guide on Apple's website for more information on how to disable it. If you don’t, we won’t be able to process your exchange or refund.

Make sure ‘Find my iPhone’ is disabled.

You’ll need to return everything that was included with your device, including its original packaging and any accessories or bundles that came with it.Īdditional steps when returning Apple devices:.

If the unique IMEI doesn’t match the one we supplied, you may be charged the device’s full value

Double-check that you’re returning the correct device.

Remove any security software that you’ve installed.

If your device is locked when you return it, we’ll have to charge you the full cost of your replacement and/or not process an exchange or refund

Turn off any passcodes that you’ve set.

Back up everything you want to keep, like contacts and photos.

Whether you’ve decided to exchange your device for a new one or get a refund, you’ll need to make sure you’ve completed all of the important steps below first:

Skip to the ‘How to arrange a return’ section below for guidance on returning your accessory.ĭevice Returns Before you return your device.

If you’re returning an accessory for any reason, you’ll need to return it exactly as you received it, in its original packaging and along with anything purchased at the same time as part of a promotion or bundle.

For hygiene reasons, some accessories (like earphones) are exempt from our 14-day change of mind policy once they’ve been opened

If you change your mind, you can exchange your accessory or get a refund.

If your accessory is faulty within 30 days of purchase, we can replace it like-for-like or you can ask for a refund.

Apple return policy